Shipping policy

Thank you for shopping with Diamond Tea Bar. We take care in packing each order so your tea arrives safely and in good condition.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, promotions, product launches, or periods of unusually high order volume, processing may take slightly longer. If there is a significant delay affecting your order, we will make reasonable efforts to contact you.

Shipping Rates

Available shipping methods and charges are displayed at checkout based on the delivery address, package weight, order contents, and available carrier services.

Shipping charges shown at checkout are the charges applicable to that order unless otherwise stated.

Delivery Estimates

Estimated delivery times shown at checkout begin after the order has been processed and transferred to the shipping carrier.

Carrier delivery estimates are not guaranteed. Delivery may be affected by weather, holidays, carrier delays, service disruptions, or other circumstances outside our reasonable control.

Tracking

When tracking is available, you will receive a shipping confirmation with tracking information after your order has been fulfilled.

Please allow some time for the carrier's tracking system to update after a shipping label has been created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, contact us as soon as possible at info@diamondteabar.com.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or has been transferred to the carrier.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be resent.

Lost or Delayed Packages

If tracking shows that your package is significantly delayed or appears to have been lost in transit, please contact us at info@diamondteabar.com with your order number.

We will review the available tracking information and assist with the carrier when appropriate.

Diamond Tea Bar is not responsible for carrier delays or events outside our reasonable control, but we will make reasonable efforts to help resolve delivery problems.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please first check:

Around your property or delivery area
With household members or neighbors
With your building management or mailroom, if applicable
With the shipping carrier

If the package still cannot be located, contact us at info@diamondteabar.com and we will review the situation with you.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible and preferably within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the shipping packaging when relevant

We will review the issue and work with you toward an appropriate resolution.

Please retain the product and original shipping packaging until your claim has been reviewed.

For additional information, please see our Return & Refund Policy.

International Shipping

International shipping is available to select countries and regions where shown at checkout.

Shipping rates are calculated at checkout based on destination, package weight, and the carrier service selected. Available services may include USPS and DHL Express.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Tracking is provided when available through the selected carrier and destination. Tracking availability and scan detail may vary by service and country.

International delivery times are estimates only and may be affected by customs processing, local carrier delays, holidays, weather, or other circumstances outside our control.

Shipping Restrictions

We reserve the right to restrict shipping to certain locations where carrier service, regulatory requirements, product restrictions, or other circumstances prevent us from reasonably fulfilling an order.

If we are unable to ship an order to the destination provided, we will contact you and issue an appropriate refund for any amount already paid.